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Craig Harrell

How Can I Deal With an Insurance Company?

Dealing with an insurance company, whether you're a homeowner or a business owner, can sometimes feel like an intimidating task. Understanding the policies, procedures, and jargon involved in filing a claim or appealing a decision may feel like learning a new language. But with the right approach and tools, you can effectively navigate these interactions to achieve the best possible outcomes.



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Clear Communication


The primary step in dealing with any insurance company is ensuring effective and clear communication. Insurance matters are often complex and multi-layered. It's vital to ask questions if you don't understand something and confirm details to avoid misunderstandings.


Maintain a regular line of communication with your insurer. Don’t hesitate to ask about anything from the scope of your coverage to specific terms in your policy. This will not only give you a better understanding of your policy but will also ensure that you're making informed decisions.


Keep detailed records of your conversations. These should include dates, times, names of the representatives you spoke with, and summaries of the conversations. This will protect you if there are disputes about what was said during these interactions.


Filing Claims


When filing a claim, being organized and detail-oriented can greatly increase your chances of a favorable outcome. Take photos or videos of the damage, as visual evidence can play a crucial role in claim approval.


Write a comprehensive report of what happened, including as much detail as possible. This report should contain dates, times, circumstances leading to the damage, and any steps taken after the incident. In case of theft or vandalism, ensure that you have filed a police report, as it can serve as an important piece of supporting documentation.


Don't rush into repairs unless they are urgently needed to prevent further damage. The insurance company may want to send an adjuster to inspect the damage first. If repairs are required immediately, document everything and keep all receipts.

Ensure that your claim submission is complete and accurate. A simple mistake or omission could lead to a delay in processing or even a denial of the claim. Once submitted, follow up regularly to check the status of your claim.


Appealing Claims


There may be instances where your claim is denied, or you believe the payout is insufficient. In these cases, it's within your rights to appeal the decision.


Start by reviewing the reason for denial provided by the insurance company. This will help you understand whether the denial is due to a lack of evidence, policy exclusions, or if there has been a misunderstanding.


Collect additional evidence if necessary and prepare a detailed written appeal. This should include the reasons why you believe the decision was incorrect, backed up by supporting evidence.


Remember, patience is crucial during the appeal process. It may take some time for the insurance company to review your appeal and respond.


Hiring a Public Adjuster


Sometimes, dealing with an insurance company can be too overwhelming, especially if the claim is complicated or substantial. This is when hiring a public adjuster can be immensely helpful.


A public adjuster is a professional claims handler who advocates for the policyholder in appraising and negotiating an insurance claim. Unlike the insurance company's adjuster who works for the insurer, a public adjuster works for you.


Public adjusters have a deep understanding of insurance policies and the claims process. They can review your policy, assess the damage, and help prepare and file the claim on your behalf. They negotiate with the insurance company, ensuring that you receive the maximum payout that you're entitled to.


Another advantage of hiring a public adjuster is that they can handle the appeal process if your claim is denied or underpaid. They will gather additional evidence, file the appeal, and follow up until the matter is resolved.


Public adjusters charge a fee, usually a percentage of the claim amount. However, considering the peace of mind, time saved, and potential for a higher payout, hiring a public adjuster can often be a worthwhile investment.


You Recover, We'll Handle the Rest


Dealing with an insurance company can be simplified with effective communication, careful claim filing, and strategic appeals. Don't hesitate to call us at Harrell Adjusting Services if the process feels too daunting. Our goal is always to ensure that you receive the compensation you are due without undue stress or difficulty. We'll handle the paperwork, so you can focus on recovery.


Needing some guidance with your claim?


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